Aviation

The Common Use Self-Service Kiosks: Effects on the Contemporary Civil Aviation Customer Experience.

Self-service technologies, such as common use self-service kiosks (CUSS) and online/mobile platforms, are ever more frequently being used across the civil aviation industry. This study intends to demonstrate that the benefits of such technologies go well beyond immediate corporate savings, as they create – in an increasingly more technology dependent, and more technology ready society …

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Air France-KLM SWOT analysis

The “Air France-KLM” Group was founded in 2004 as result of the merger between French flag-carrier Air France and the Dutch flag-carrier KLM (Airfrance-Klm, 2018a). AF/KL is a member of SkyTeam Alliance, a global aviation partnership, comprised of 20-member airlines and forming a global aviation network operating 16,609 daily departures to 1074 destinations in 177 …

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